Websites, Hosting, Digital Marketing, Print, Graphic & Branding Solutions

FAQ

What questions do you have?

Find answers to common questions. If you can't find an answer, contact us and we will be happy to help.

Most popular FAQ's

Below is a list of our most popular questions. If you don't find an answer to your question, reach out, we're happy to help!

Graphic Design FAQ's

Theme Requirements

Thank you for taking sides with us and purchasing our theme. In order for the theme to function properly on your site, you must be running WordPress 4.9 or higher, PHP 5.6 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux.

How to translate the theme

You want to translate your site to another language but you can not do it with the theme part. So what should you do?

Loco Translate plugin is the best solution for you.

Step 1: Navigate to  Plugins >> Add New

Step 2: Find Loco Translate in Search Plugins box

Step 3: Install and active this plugin.

Plugins Licenses
The plugins are only included in the theme, but we can’t share our licenses to our customers because of the copyright. You have 2 choices to update the plugins. Option 1: You can purchase your own license to active them to receive automatic updates. Option 2: You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update. Do not hesitate to contact us if you need more information.
White screen (blank page) after installing theme
Please follow these instructions: 1. Read following article: https://thememove.ticksy.com/article/13935/ 2. If step 1 did not help you then delete unnecessary plugins via host or wp-content/plugins and then try again. 3. Finally if none of above steps worked then use following instruction to make your “WP_DEBUG” true and send your WordPress admin user/password and FTP login information
Theme is missing the style.css stylesheet error
The common issue occur when installing a WordPress theme is “ The package could not be installed. The theme is missing the style.css stylesheet”. It make installing process can not be completed. When you download theme file from Themeforest, you will have 2 options: Option 1: Download WordPress file only. Option 2: Download full package (full zip folder). You will need to extract and locate the installable WordPress file to upload when you install the theme.

Website Design & Hosting FAQ's

Theme Requirements

Thank you for taking sides with us and purchasing our theme. In order for the theme to function properly on your site, you must be running WordPress 4.9 or higher, PHP 5.6 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux.

How to translate the theme

You want to translate your site to another language but you can not do it with the theme part. So what should you do?

Loco Translate plugin is the best solution for you.

Step 1: Navigate to  Plugins >> Add New

Step 2: Find Loco Translate in Search Plugins box

Step 3: Install and active this plugin.

Plugins Licenses
The plugins are only included in the theme, but we can’t share our licenses to our customers because of the copyright. You have 2 choices to update the plugins. Option 1: You can purchase your own license to active them to receive automatic updates. Option 2: You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update. Do not hesitate to contact us if you need more information.
White screen (blank page) after installing theme
Please follow these instructions: 1. Read following article: https://thememove.ticksy.com/article/13935/ 2. If step 1 did not help you then delete unnecessary plugins via host or wp-content/plugins and then try again. 3. Finally if none of above steps worked then use following instruction to make your “WP_DEBUG” true and send your WordPress admin user/password and FTP login information
Theme is missing the style.css stylesheet error
The common issue occur when installing a WordPress theme is “ The package could not be installed. The theme is missing the style.css stylesheet”. It make installing process can not be completed. When you download theme file from Themeforest, you will have 2 options: Option 1: Download WordPress file only. Option 2: Download full package (full zip folder). You will need to extract and locate the installable WordPress file to upload when you install the theme.